May 20, 2019 in the default configuration, outlook will only try one full offline address book download in a hour period. The output of the testoutlookwebservices looks fine but does not mention any oab or owa url. Go through the belowmentioned steps to download offline address book. Give outlook a few minutes to finish the process and it should start to work again. Ive recently stumbled upon a scenario related to downloading the offline address book which might cause confusion and hopefully this blog article will shed some light as to what is happening. For different ms outlook versions, there are different methods to download outlook address book file. Turn on cached exchange mode outlook microsoft office support. Download oab 0x8004010f an object cannot be found solutions.
We recommend setting windows update to automatically download and install recommended. Exchange 2003exchange 2010 post migration galoab problem. Outlook 2007 sp2 and outlook 2010 started hanging while trying to download from exchange server. I had this poblem, deleting the outlook 2010 cache files usually about 6 of them, fixed the problem temporarily for me. So back to the main issue manually forcing download of the offline address book just hangs when attempting it in outlook 2010. You can set the second profile to start automatically. Outlook hangs when connecting to exchange 2010 oab solutions. We have been running exchange 2010 in our company for almost a year without any problem. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below in the global address list dialog box, examine the text in the the. Outlook 2007 and previous tools sendreceive download address book outlook 2010, outlook 20 and outlook 2016. Oct 23, 2006 the customer then linked this mailbox information store to the oab on the exchange 2007 public folder store. Outlook may be slower to resolve names because there are no. Offline address book fails to download in exchange 2010. If outlook isnt working on a large or long process, move on to the next step.
All users started to complain that they are unable to perform a download of the offline address book and they are hitting the following. Find answers to cannot download oab from exchange 2010 from the expert community at experts exchange. Having problems downloading the oab after you have. Cant download offline address book, either it hangs or get. Microsoft outlook 2003, microsoft outlook 2007, microsoft outlook 2010, microsoft outlook 20, microsoft outlook 2016. Aug 30, 2015 after resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url.
Cant download offline address book, either it hangs or. I checked the folder permissions on the oab folder. The exchange settings dialog box appears note that in the tree view of the oct you must click outlook profile and then select modify profile or new profile to. If outlook is stuck in offline mode, see work offline in outlook. Kb2760799 fixes an issue where room finder doesnt properly populate the room list. Outlook 2010 released three hotfixes on february 12 20. Kb2597090 addresses an issues where outlook freezes when you try to download an offline address book oab that is outside a firewall. Last week we lost connection to our hosted exchange server, and. If you are still using outlook 2002xp or previous, the file names wont have a u in front of their name. Nov 14, 2019 use the following steps to determine if you are using the online gal for name resolution instead of local. In testing the issue, i attempted to browse to the oab xml file manually through my web browser. Im using cached exchange mode, which if i turn off outlook hangs completely. The only things it shows is regarding autodiscover urls all ok and also ews and rpc urls all.
Sep 17, 20 if you are still using outlook 2002xp or previous, the file names wont have a u in front of their name. Start the exchange management console navigate to microsoft exchange microsoft exchange onpremises organization configuration mailbox select the database management tab page rightmouse click a mailbox database, go to properties in the mailbox database properties go to the tab page client settings if the. You will see two new options in the context menu, i. When you start a manual download of the offline address book oab from an. Outlook not responding error or outlook freezes when you. Jan 04, 2011 when an outlook 2010 account is configured to use cached exchange mode, outlook 2010 works from a local copy of a users exchange mailbox stored in an offline folder. I cannot downloadupdate the global address list gal and offline address book. The download never finishes, and the local oab files are not updated. The customer then linked this mailbox information store to the oab on the exchange 2007 public folder store. Aug 23, 2007 when an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. Outlook data files have become corrupted or damaged.
I havent tried other versions of outlook because 2010 is what the executives have. Jan 17, 2017 i checked the folder permissions on the oab folder. Outlook hangs attempting to download offline address book. Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below in the global address list dialog box, examine the text in the the current server is. Start the exchange management console navigate to microsoft exchange microsoft exchange onpremises organization configuration mailbox select the database management tab page rightmouse click a mailbox database, go to properties in the mailbox database properties go to the tab page client settings if the offline address book. So i have been having this issue where my users using outlook 2010exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address bookwhen they did that the dialog box would come up but it would just hang and sit there forever. Under server configurationclient access offline address book distribution i have. When manually trying to download offline address book within outlook, it just hangs.
For the 64bit version of outlook 201020, you should use the x64 version of outlookaddressbookview. Outlook does not finish send and receive of oab mcb systems. Exchange 2003exchange 2010 post migration gal oab problem. Once test is complete click xml tab then check the xml for it should be something like. Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on. Get solution to solve offline address book oab download failed in outlook 2016 107 using powershell. Connection status and test email auto configuration. The oab file extension is known as offline address book and contains names, email addresses, and other contact information for microsoft outlook. The first step is to go to sendreceive tab and hit the cancel all button. Files in oab format can be opened with microsoft outlook 2010 in microsoft windows platforms. Outlook client fails to download the oab with error.
Sendreceive send receive groups download address book you can manually. I use hibernation on my pc and not sure whether this is affecting my oab update, i rarely reboot, although i do close reopen outlook 2010 client. The customer had an outlook client login and they were able to download the oab files. I like cached mode because it acts as a buffer between the user and the. Oab generation fails on ex 2010 after moved from 03. Some initial investigation resulted in pointing the finger at the offline address book. Rather than waiting 24 hours for outlook to update the offline address book on its own, you can force an update via the sendreceive menu button. When an outlook client attempts to downloads the oab offline address book it will attempt to download the oab that is associated with that users mailbox store. After resetting iis or recycling the oab application pool, if we run the outlook autoconfiguration test again we should see the oab url. In the meantime if you are experiencing the issue you can uninstall the update, kb 2986204 to workaround the problem.
From outlook 2007, outlook downloads offline address book using the oab url from the iis managerwebbased distribution. Download offline address book freezes in outlook 2010. Another benefit of running outlook 2010 in offline mode is when the email client hangs up due to large amount of data being send and received. Configure cached exchange mode in outlook 2010 rajeshs. Download offline address book freezes in outlook 2010 noticed that a new email address was not showing up in the global address list in outlook 2010 for a few executives. An attempt is counted when outlook receives a response from the server and can at least start the offline address book download. A previously installed addin is interfering with outlook. In the default configuration, outlook will only try one full offline address book download in a hour period. To further test the oab, beside manually downloading it in outlook, you can write down the oab url, paste it into the address box in windows internet explorer, add oab. Your appdata folder is redirected to a network location. I cannot downloadupdate the global address list gal and offline address book oab on my outlook 2010 clients. The issue with the oab download not working has been investigated by the outlook product team. When a user tries to manually update in outlook it just hangs with no errors. Mar 21, 2014 ive recently stumbled upon a scenario related to downloading the offline address book which might cause confusion and hopefully this blog article will shed some light as to what is happening.
Click the address book icon in the address book dialog box, rightclick dropdown under address book and click properties the screen shot for this step is listed below. Outlook may be slower to resolve names because there are. Updating the offline address book in exchange and outlook. Mar 31, 2010 to get started, launch outlook 2010, hold ctrl key and rightclick the outlook system tray icon.
In the office customization tool, in the tree view, locate outlook, click add accounts. Offline settings, check use cached exchange mode to download email to an outlook data file. Downloading the address book hangs and freezes exchange. For all other versions, you must use the 32bit of outlookaddressbookview. When i choose sendreceive download oab it just hangs and says processing and never completes. When a user tries to manually update in outlook it. Outlook hangs when connecting to exchange 2010 oab. Use the following steps to determine if you are using the online gal for name resolution instead of local.
Aug 05, 2011 outlook 2010 released three hotfixes on february 12 20. Find answers to exchange 2010, outlook 2007 cannot download offline address book error. Outlook is loading external content, such as images in an email message. I cannot download update the global address list gal and offline address book oab on my outlook 2010 clients. Jan 12, 2012 i ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. Once it has been cancelled, hit the work offline button. They are working on a fix which is expected in the november 11th public update. Each mailbox store has an attribute stamped on it called msexchuseoab, and this attribute contains the dn distinguished name of the offline address book that all users on that. I also created a new outlook profile and autodiscover finds all the settings with just my username and password, no errors. In a slower connection environment, the offline address book is also not automatically updated. Oct 05, 2010 outlook 2007 2010 not downloading the oab.
To get started, launch outlook 2010, hold ctrl key and rightclick the outlook system tray icon. I ran into an interesting issue where the exchange 2010 oab failed to download to outlook 2010, 2007, and 2003 clients. Users on the exchange server mail using outlook 2010 client are unable to download oab and hence the gal is not being updated. For the 64bit version of outlook 2010 20, you should use the x64 version of outlookaddressbookview. Outlook 2010 error 0x8004010f while trying to download the. Oab not updating in outlook 2010 cache mode solutions. Mar 24, 2014 so i have been having this issue where my users using outlook 2010 exchange 2010 were unable to download the address book via the outlook client by going to sendreceive sendreceive group download address book when they did that the dialog box would come up but it would just hang and sit there forever. In the default configuration, outlook does not limit the number of attempts for differential updates. Note ive replaced my actual email address with emailaddress. Having problems downloading the oab after you have migrated. Nov 29, 2009 the first step is to go to sendreceive tab and hit the cancel all button. Outlook does not have to be connected to the server to obtain a users details.