Team information in a tabular view showing agent name and picture, current finesse state, time since in the current state and other agent stats. Cisco unified contact center express uccx statistics delivered in realtime to every screen needed. Build real time and historical wallboard or dashboards for your callcenter with a plug n play interface. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center. Hi everyone, was wondering if anyone could recommend a wallboard solution for uccx 9 that would show realtime stats on the wallboard screen. Comstice is a cisco solution partner that creates ideas for simple business solutions. Cisco team wallboards and dashboards inova solutions.
Comstice wallboard solution for cisco uccx and ucce turns into comstice finesse portal. Dubai airport free zone, office 120, building 4a, dubai, uae. Finesse ready add 2ring gadgets for cisco finesse, and you will be able to send messages to marquees straight from your supervisors desktop, create message templates, and your agents will also be able to host any of the wallboard layouts in their desktops and thus have the kpis available right there. Cisco customer care solutions product number of agents multisite support tdm integration redundancy cisco unified contact center express up to 300 yes no yes in version 5. Easily configure wallboard widgets on the fly for agent state and multiple csq statistics on one screen.
Use the realtime snapshot writing configuration for wallboard web page to enable the system to write data to the wallboard system. How to build your contact center wallboard youtube. The purpose of the spectrum software is to enhance the reporting that cisco uccx provides today. Cisco contact center data all platforms, cucm huntgroups cisco. The legend keys showing which slice represents what value in the data. Once you save the wallboard views, you can see them as a. The gadget is rendered whenever the tab the gadget is on is first visible. Ucguru is allowing everyone to to use this wallboard free of charge which is pretty cool but he has also added a few cool features over the basic first steps found in the original. Free wallboards for cisco unified contact center express.
The atea contained front end provides an interface to allow service personnel to process high volume administration tasks without requiring full access to the cucm. Kb3163018 causing problems with cisco ccxfinesse web pages we updated some windows 10 workstations with the june 2016 updates. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx. This document describes common problems encountered with agent login on cisco unified contact center express uccx with cisco agent desktop cad or finesse. Crm connectors used with cad will have to be reprogramed to be used with finesse using api. A cool free wallboard ucguru adventures of a voice monkey. Free wallboards for cisco unified contact center express uccxccx by aaron harrison. Omnichannel and multichannel contact center products upstream. Enter the hostname of the primary unified ccx server. Comstice wallboard realtime and historical data visualisation. The cuic sample gadget demonstrates how to create a gadget that displays a permalink in an iframe. Whether you are looking for a substitution to cisco agent desktop or a supplement or alternative to cisco finesse, you have come to the right place. User tries to login sso enabled agent with sso disabled settings from the environment variables than for uccx agent will not login into the wallboard and for ucce agent is able to login into the wallboard application. Please wait for a reachable finesse server to be found.
To do this, you must assign a dsn, user id, and password. Cisco finesse agent desktop for ucce and uccx novelvox. Dashboards, wallboards, desktops, email and web reports improve the performance and status in the call center. Ive done this upgrade and used the free wallboard solutions such as gila to still. There are a number available, including a nice one from tenox, as well as the free of charge wallboard 2. Customers will have to use the cisco finesse workflow engine to accomplish tasks previously done by cad macros. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre express deployment is a reasonable wallboard. Variphys cisco unified contact center express uccx statistics are delivered in realtime to every screen needed within a single dashboard.
The combined smacs and phonefx software can help streamline business operations while providing the full scope of necessary provisioning and remotecontrol features, making it an excellent choice for cisco user provisioning and cisco phone management. Wallboardfx reinvents how uccx wallboards operate by. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx 9 and we are after realtime agentcsq stats. If you dont want to be interrupted at work, you need a blynclight. Welcome to wallboardfx cisco uccx wallboard, cisco contact center management system. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt continued. This video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers. Kb3163018 causing problems with cisco ccxfinesse web. Uccx finesse monitoring barge features posted on august 15, 2015 by ben just like the cad agent desktop software the finesse agent allows the supervisor to silent monitor agents in their team. Custom software development for cisco collaboration and contact center platforms the technical expertise accumulated by our team over the years we have been on the software development market, allows us to offer the most efficient approach to solving your problem. Atea uaw for cisco uccx is a flexible, easy to use and scalable wallboard.
Cisco recommends that you have knowledge of these topics. Finesse gadgets for cisco call center uccx ucce pcce. Feb 26, 2014 as ever on trolling the internet i found a cool post and free download of another wallboard based on the cisco forums 2. Compliance recordingquality managementadvanced quality management crqmaqm are 32bit applications.
Variphy is software for cisco cdr reporting and call analytics and cisco uccx wallboards. We have twice ranked among the fastest growing it companies according to deloitte technology fast 50 ce 2008, 2010. Novelvox celebrates its journey of 10 years with 5 global. Atea cfe for cisco ucm provides an automatic provsioning and maintenance tool that does the job of an engineer for every 4,000 users. Support for multisite configurations with centralized cisco unified communications manager, cisco unified communications manager clustering over the wan, or multiple cisco unified communications manager clusters ability to perform queuing and selfservice at the edge or remote locations when using cisco unified customer voice portal as. Aug 15, 2016 this video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers. Cisco unified contact center express administration guide. Cisco uccx wallboard uccx dashboard free trial unifiedfx. Cisco uccx, ucce, pcce, amazon connect wallboard for call center realtime and historical data visualisation, notifications and mobile app. Unified communications and contact center solutions. Build your call center wallboard dashboard with prebuilt gadgets administration can customize their wallboards and dashboards for. It is available for cisco, avaya and genesys call center wallboards. All downloads are free but you do have to register on their site. Uccx wallboard development part 3 adventures of a voice monkey.
There is nothing cisco can do on the server or client side to get around this. A webbased, omnichannel contact center solution with in cisco finesse, uwf provid es userfriendly gadgets and a consistent agent interface for interaction management, across all channels. Competitive analysis, marketing mix and traffic competitive analysis, marketing mix and traffic. Explore the catalog for ciscoapproved solutions that work seamlessly with your infrastructure. This busy light indicator will tell your colleagues when you are unavailable, and you can even include a skype for business wireless lync busy light to tell them when you can be skyped. Acqueon is a conversational ai powered software product suite that helps to drive smarter engagements across customer journeys in contact centers. Solution partner offerings can help solve your toughest business.
We develop, create, and implement exceptional products for cisco contact center and unified communication environments across the world. Gila and ucguru wallboard compatibillity with uccx 10. Expertflow dashboardwallboard for cisco contact centers uccx. Having many firsts to its credit, novelvoxs finesse gadget designer for cisco finesse was the first and only drag and drop designer specially created for cisco finesse which lets you create or edit cisco finesse gadgets without coding. Cisco uccx wallboard uccx dashboard download free trial. Each synced user from cisco finesse cucm has the default role agent assigned to it. Available for cisco unified contact center express uccx 8. For information about these unified icme software features, see the cisco unified icme scripting. Wallboard software with the new service ensures that the wallboard server always displays data from the master database server. Wallboardfx a certified cisco uccx compatible cisco wallboard. Uwf is certified and works on all cisco platforms including ucce, pcce, uccx and hcs, and can be deployed in the cloud or on premise. Compare cisco unified contact center products my blog. This issue is observed rarely based upon the total sample group of all state values and the ratio among them.
Free wallboards for cisco unified contact center express uccx ccx by aaron harrison. There are several different wallboard applications for cisco ipcc uccx, this one however has a number of unique features. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service. Focusing on customer collaboration, big data analytics and softwaredefined networks sdn, comstice utilizes. Fn 6 if cisco finesse ippa agents use 78xx series phone, you must either disable the cisco finesse ippa inactivity timeout feature or increase the timeout to be within the range of 120 seconds to one day 86400 seconds, so that the agent does not. Easy process to integrate wallboard with any 3rd party applications. Apr 16, 2015 migration of cad configuration to finesse will have to be done manually. Deployment 292 use upgraded wallboard software with new service in ha deployment 292 use wallboard software.
Comstice wallboard integrates with cisco ucce, pcce and uccx for realtime and historical reports. Support policy follows the tools that use these drivers. Here are the top 20 uccx features that are requested by our customers, packaged and priced for simple integration. Cisco unified contact center express uccx cisco agent desktop cad or cisco finesse. This may not be seen if the disconnect is only very brief. Ipcc wallboard gathers realtime information from cisco ipcc express 3. Blynclight the new busy light and skype light from embrava. Add ccelike experience namely in the areas of chat to uccx installations also with the hybrid chat gadget that can replace socialminer chat to see a detailed comparison between cad and finesse, check out this whitepaper by cisco. Gila and ucguru wallboard compatibillity with uccx. Macros are not supported in cisco finesse and cannot be migrated. Wallboardfx is a easy to use cisco contact center wallboard for uccx. During installation of your wallboard software, you must configure your wallboard software to access the unified ccx database. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center and improve the customer journey. Custom software for cisco ucm, uccxucce and cisco telepresence.
Schedule demo or try it free to see how you can create unlimited number of views. Offer exceptional user experience with ivt certified cisco finesse 12. Nexorce software integrates with cisco uccx express and captures the csq and the agent data. Jun 12, 2015 5 things we did using cisco finesse published on june 12, 2015 june 12. Updated machines that were able to get to cisco wallboard previous to the update got a. Add ccelike experience namely in the areas of chat to uccx installations also with the hybrid chat gadget that can replace socialminer chat. Acqueon technologies ai powered conversational software. Do you really need to talk to the it guys to modify a wallboard. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. Es installation breaks live data gadgets in other locales. I was also able to run uccx in mixed mode cad and finesse working at the. Realtime and historical data visualisation for cisco uccx contact centers. Comstice wallboard for cisco ucce, uccx and pcce youtube. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of the call center in the required colors and sizes.
Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of. Cisco unified contact center express license packages. Fn 5 telepresence ce software does not support transfer or conference operations from finesse. The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management will shortly be announcing wallboardfx 4.
Agent finesse screen pop gadget for wait time alarms. Our gadgets help you make a smooth transition from cad to finesse without loosing functionality that you were used to from cad. An agent may see a red banner at the top of the finesse desktop that says. Wallboard integrates with uccx and ucce databases for the realtime and the historical data as well as making a direct socket connection to cti processes to listen to realtime events. Inova solutions, a cisco preferred solution partner, works closely with cisco to provide enhanced, cisco compatible realtime reporting solutions that deliver critical metrics to your team via customized views for wallboards, dashboards and mobile devices. Products atea systems cisco ucm application experts. Login to the cisco finesse admin go to the desktop layout tab and then paste below given xml tag section inside finesse layout xml portion in between tags. Finesse directory gadget fdg a high speed directory gadget to provide easy directory search and transfer capabilities to finesse agents. Comstice amazon connect suite includes reporting and analytics, wallboard, wfm and web agent interface and other features which are not available out of the box.